Responsible Gambling at Crown
At Crown, we are committed to providing a safe and enjoyable entertainment experience for all our guests. We recognise that while most people gamble responsibly, some individuals may experience difficulties. Our Responsible Gambling program is designed to support informed decision-making and promote healthy gambling habits.
Our Commitment
Crown takes its responsibility to minimise gambling-related harm seriously. We have developed a comprehensive framework that includes staff training, self-exclusion programs, and support services to assist guests who may need help.
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Set a time limit for your gambling sessions
- Take regular breaks during play
- Avoid chasing losses
- Do not gamble when upset, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
- Never borrow money to gamble
Warning Signs of Problem Gambling
It is important to be aware of behaviours that may indicate gambling is becoming a problem. These can include:
- Spending more money or time on gambling than you intended
- Feeling restless or irritable when trying to reduce gambling
- Gambling to escape problems or relieve negative feelings
- Lying to family or friends about gambling activity
- Neglecting work, study, or family responsibilities due to gambling
- Borrowing money or selling possessions to fund gambling
Support Services Available at Crown
Crown offers a range of services to support guests in managing their gambling activity.
Self-Exclusion Program
Guests who feel they need a break from gambling can voluntarily exclude themselves from Crown gaming facilities. Our Responsible Gambling team can guide you through this confidential process.
Responsible Gambling Centre
Crown operates dedicated Responsible Gambling Centres at our properties, staffed by trained professionals who can provide information, support, and referrals in a private and confidential setting.
Get Your Bonus Now!Pre-Commitment Tools
We encourage guests to use available tools to set personal limits on their gambling activity, including time and spending limits.
External Support Resources
If you or someone you know needs help with problem gambling, the following services are available:
| Gambling Help Online | Available 24 hours a day, 7 days a week |
| Gambling Helpline | 1800 858 858 (free call) |
| Lifeline | 13 11 14 |
Staff Training
All Crown gaming staff undergo regular responsible gambling training. Our team members are equipped to identify signs of distress and offer appropriate assistance, including referrals to professional support services.
Confidentiality
All interactions with our Responsible Gambling team are treated with the utmost confidentiality and respect. We encourage anyone who feels they may need support to reach out without hesitation.
Crown is dedicated to fostering a culture of responsible gambling across all our venues. We believe that gambling should remain an enjoyable form of entertainment, and we are here to help ensure it stays that way.